Customer Service

Customer Service


We pride ourselves in providing the highest quality customer service

In this section, you will find information to make your shopping experience even better.

Helpful Contacts

To order by phone, or if you have questions about your order or about our website, please contact us:
Phone: 1-800-489-7941 9AM to 5PM ET (M-F)
Contact us via our website.
Fax: 1-800-357-1804

Frequently Asked Questions

Click on the questions below and the answer will be shown below it.

Questions about products:


What is a butcher “integrity card”?

The Main Entrée butchers are proud to sign their name to the steaks they cut. This is shared on the “integrity card” included in your gift box.

What if I am not satisfied with my order?

Call the Customer Service department for assistance at 1-800-489-7941 Monday through Friday from 9:00AM – 5:00PM EST. Please have your order number ready to ensure fast service. You may also submit a contact request [link to contact page] on our website. Please be sure to include your phone number. All questions will be answered by a Main Entrée Customer Service Representative via telephone.

What does Upper 2/3 Choice or higher mean?

The USDA standardized grading system distinguishes beef according to quality based on factors such as the age of the cattle and marbling. Marbling refers to the fat content within the steak, which will indicate the meat’s juices, flavor, and tenderness. The grades of beef recognized by the USDA consist of prime, choice, and select with prime being the highest grade. Choice is further broken down into thirds, within the grade. So what does it mean when we say we only offer upper 2/3rds choice or higher? It means we can guarantee consistent quality and an unbeatable taste.

What is marbling?

Marbling refers to the fat content that contributes to the meat’s juiciness and flavor.

Why Bell and Evans Chicken?

Bell & Evans chickens are raised without antibiotics throughout their life. They receive no antibiotics and no growth hormones in the feed, the water or even the egg… ever. They are fed an all-vegetarian diet of extruded and expeller-pressed soybeans, enhanced with corn and amino acids – and unlike the most commonly used method to remove the oil from soybeans, no hexane gas is being released into the environment. The Bell & Evans Humane Animal Welfare Standard™ assures all of our chickens are humanely raised and compassionately handled, in a minimal-stress environment, throughout their lives. All Bell & Evans chickens are 100% Air-Chilled so there is NO RETAINED WATER and no added water… for tender, more flavorful chicken.

What are the ingredients and nutritionals?

Ingredients and Nutritionals are not provided for single protein items (i.e.: beef, seafood, pork, and chicken). All products are shipped with nutritionals & ingredient cards for our product offerings, or you can contact our Customer Service Department at 1-800-489-7941.


Questions about ordering:


Can I have a copy of my invoice?

A copy of the invoice is automatically emailed to the sender when the order has shipped. If you need a copy of your invoice faxed to you, please call us with your request at 1-800-489-7941 and we will fax it within 2 business days.

Is it safe to use a credit card?

Main Entrée uses Authorize.Net to securely process all transactions.
Authorize.Net is committed to safeguarding customer information and combating fraud. Authorize.Net dedicates significant resources toward a strong infrastructure, and adheres to both strict internal security policies and industry security initiatives.
With Authorize.Net, you can be confident that your data is secure. Authorize.Net utilizes industry-leading technologies and protocols, such as 128-bit Secure Sockets Layer (SSL) and is compliant with a number of government and industry security initiatives. For more information, refer to security statement here.

Do you have a minimum order quantity?

There is no minimum order for chef selections or menu items.  If you would like to use our Build Your Own Box option, the minimum order is 4 item selections.

Do you accommodate special needs on large orders?

YES! We are happy to work with you directly on large orders, corporate orders or any other specific customization requirements. Main Entrée Customer Service will do their best to accommodate all your needs. Call the Customer Service Department for assistance before placing your order at 1-800-489-7941 Monday through Friday from 9:00AM – 5:00PM EST. Please have all order information ready to ensure fast service. If you call or submit an email during off-hours, a Main Entrée Customer Service Representative will reply within 1 business day.

Can I ship my order internationally?

At this time, Main Entrée does not offer international shipments.

Do online and telephone placed orders differ?

Orders placed online or through customer service are both the same.

Can I include a personal message with my order?

Yes. We have a free personalized pack slip gift message service. When you choose this service, Main Entrée will print a personal message on a gift card that is placed inside the package at no charge, along with a packing slip. If the package is sent directly to another ship-to name or address, the price will be omitted from the pack slip. You will be sent a separate order confirmation for your records.
When ordering by phone, a Customer Service Representative, can help you with a personalized pack slip gift message. If you have any questions or require more customization, please contact Main Entrée Customer Service. We will do our best to accommodate your gift giving needs.


Product Shipping & Handling Questions:


How do you ship your product?

UPS®Solutions is our shipping courier of choice. We ship our products frozen in a Expanded Polystyrene foam cooler with both dry ice and a reusable ice pack. To read more about the great care we put into ensuring the best possible product reaches it’s recipient, click here.

Can I ship to multiple addresses?

Yes. Our user-friendly check out page includes the option for multiple ship-to locations. Site registration will be required.

Do you ship to a P.O. Box?

UPS will only accept shipments to a valid street address. We do not deliver to P.O. Boxes. If a shipper should use a P.O. Box address, the recipient’s telephone number must be included on the label. Your package that is addressed to a P.O. Box may be delayed, will not be covered by any UPS Service Guarantee, and will require an address correction charge. Additionally, Army Post Office (APO) and Fleet Post Office (FPO) addresses are not accepted.

What is your delivery timetable?

To ensure maximum quality, we process to order so please allow 1 business day for processing before shipping:

Day Order is Placed Day Order is processed & shipped Arrives on or before
Sunday Tuesday Thursday
Monday Tuesday Thursday
Tuesday Wednesday Friday
Wednesday Monday Wednesday
Thursday Monday Wednesday
Friday Monday Wednesday
Saturday Tuesday Thursday

How do you ship your products, fresh or frozen?

All products are IQF frozen and vacuum sealed immediately after cutting to your product specification. We ship all products Frozen to insure the best quality and proper safety.

What is a Expanded Polystyrene foam cooler?

Expanded Polystyrene foam cooler is a reusable cooler, found inside the Main Entrée corrugated liner box. Main Entrée products are shipped in Expanded Polystyrene foam cooler to ensure products are received in proper condition. After removing your products, properly allowing dry ice to dissipate, thoroughly clean out the cooler and it can be reused for any event requiring insulated cooling needs.

How long can products be kept in the freezer?

We recommend adhering to the FDA guidelines for refrigerator and freezer storage which can be found here.

When I received my product, the meat was still cold but not frozen, what do I do?

If any product has reached room temperature and is no longer cool to the touch, please contact our Customer Service Department immediately at 1-800-489-7941.

What if I receive my package and it’s been opened or tampered with?

If a Main Entrée package was noticeably opened, purposely damaged or tampered with, DO NOT CONSUME THE PRODUCT. Leave package in delivered state and immediately call the Customer Service department for assistance at 1-800-489-7941 Monday through Friday from 9:00AM – 5:00PM EST. Please have your order number ready to ensure fast service. If you call OR submit an email during off-hours, a Main Entrée Customer Service Representative will reply on the next business day.

What is the best way to handle thawing?

Main Entrée products should always be thawed on a dish in the refrigerator in the vacuum-sealed package unless otherwise directed. This is the safest way to thaw food, and it allows the product to retain all of its natural juices, which are essential for exceptional flavor. Never thaw products at room temperature, in a microwave, or via soaking in cold, hot or room temperature water.

We recommend adhering to the FDA guidelines for refrigerator and freezer storage which can be found here.


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